FirstAir, Inc (“Company,” “we,” “us,” or “our”) is a nonprofit corporation incorporated in Delaware with a mailing address of 8 The Green, Ste A, Dover, DE 19901, USA. We provide global medical air transportation services (the “Services”). In furtherance of the Services we operate the website https://firstair.org (the “Website”), the mobile application First Air (the “App”) (collectively, the “Platform”).

This Privacy Notice for First Air, Inc. describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our Services (“Services”), and/or Platform including when you:

Utilize our medical air transportation services.
Visit our website at https://firstair.org or any website of ours that links to this Privacy Notice.
Download and use our mobile application (First Air), or any other application of ours that links to this Privacy Notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services or Platform. If you still have any questions or concerns, please contact us at privacy@firstair.org.

SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics in the relevant section below. 

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make and the features you use. 

Do we process any sensitive personal information?
Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your medical, financial and passport information. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. 

Do we collect any information from third parties?
We may collect information from medical institutions and providers, government entities, financial institutions, insurance companies, public databases, and other outside sources. 

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. 

How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Are we HIPPA compliant?
Utilizing the Services may require your sharing Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its subsequent regulations. First Air complies with all HIPPA regulations and requirements. Our Website, Mobile Application and all electronic communications are fully HIPPA compliant.

What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights?
The easiest way to exercise your rights is by visiting https:/firstair.org/privacy-request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.